Shipping Policy

Shipping Policy – Simileona

At Simileona, we are committed to delivering your orders quickly and securely. Please read our shipping policy to understand our processes and timelines.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Time

We offer standard and express shipping options, depending on your location. Estimated delivery times are as follows:

  • Danemark & Europe: 6 -12 business days
  • USA & Canada: 7-15 business days
  • Rest of the World: 10-20 business days

Delivery times may vary due to customs delays, weather conditions, or unforeseen courier issues.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available for certain promotions or order values.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your package through our website or the courier’s tracking system.

5. Customs & Import Fees

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country.
  • These fees are not included in our prices and are the customer’s responsibility.
  • Simileona is not liable for any customs-related delays.

6. Address Errors & Failed Deliveries

  • Please ensure your shipping address is correct and complete at checkout.
  • If an order is returned due to an incorrect address, additional shipping charges may apply.
  • Simileona is not responsible for lost packages due to incorrect addresses provided by the customer.

7. Lost or Delayed Packages

  • If your order is significantly delayed or lost in transit, please contact us at smileonashelp01@gmail.com
  • We will assist in locating your package and, if necessary, arrange a replacement or refund.

8. Delivery Issues & Damaged Packages

  • If you receive a damaged package, please contact us within 48 hours with photos of the damaged product and packaging.
  • We will work with you to resolve the issue as quickly as possible.

9. Changes to this Policy

Simileona reserves the right to update this shipping policy at any time. Any changes will be posted on our website and will take effect immediately.

For any questions or concerns regarding shipping, feel free to contact our support team at smileonashelp01@gmail.com.